Healing Stone Gift Voucher Terms and Conditions

Overview

Healing Stone gift vouchers are generally spa-specific, unless otherwise stated.
A voucher purchased for a service at the Paddington spa can only be used at the Paddington location.
Similarly, a voucher purchased for a service at the South Bank spa can only be redeemed at the Healing Stone spa located within the Emporium Hotel, South Bank.

Under special circumstances, a spa-specific voucher may be accepted at another Healing Stone location, subject to prior agreement by the host spa manager. Please contact the relevant spa manager to discuss your request.

Dollar-value vouchers (those showing a face value rather than a specific service) may be redeemed at any Healing Stone spa for services up to the voucher’s stated value.

Please note that the Paddington Spa is a women-only facility and will only accept female voucher holders, whether the voucher is service-specific or dollar-value.

Voucher Validity

• Service-specific and package vouchers are valid for one (1) year from the date of purchase.
• Dollar-value vouchers are valid for three (3) years from the date of purchase.

Spa prices, service offerings, and locations may change over time. For this reason, Healing Stone cannot guarantee that the exact same service or package will be available after the voucher’s expiry or at a later date.

Voucher expiry may be extended under special circumstances, provided that the extension is requested before the expiry date. Extended vouchers may be subject to updated pricing or modified service offerings.

If your voucher was purchased as part of a seasonal special, the special pricing only applies while that promotion is active. After the promotion ends, you may still redeem the voucher for any other package or service of equivalent value within one year from the purchase date.

Please allow sufficient time to book your appointment before your voucher expires.

Redeeming A Voucher

Vouchers are single-use and non-transferable, unless otherwise stated.

Vouchers cannot be exchanged, in whole or in part, for cash or credit.

A voucher for a specific service or package may be exchanged for another equivalent service or package, but this must be approved by the host spa manager prior to booking.

Cancellation Policy

Appointment times are limited, and late cancellations impact our ability to serve other clients.
Bookings are generally secured with credit card details; however, voucher holders are exempt from this requirement.
If you need to cancel or reschedule your appointment, please provide at least 48 hours’ notice.
Missed appointments or cancellations made with less than 24 hours’ notice may render the voucher null and void.

Emi Anzu Pty Ltd
Trading as The Healing Stone